What Is Customer Experience Technology? - Blake Morgan
3:34
YouTubeBlake Morgan
What Is Customer Experience Technology? - Blake Morgan
It used to be that customer experience technology meant only CRM, or customer relationship management. The terms were almost interchangeable because the only technology used to connect with customers was basic data like names, emails, phone numbers, and addresses. However, there has been an explosion of customer technology that is changing the ...
4.9K viewsMay 5, 2018
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