Curious about what goes on during a mock call and how to pass it? In this video, you're going to hear a call simulation between a call center agent and a customer who's complaining about an "overcharge". You'll also learn the 7 steps you need to remember once you're on the phone with a customer. Remember these 7 steps and you'll have the greatest chance of passing your mock call test and improving your call handling skills. | Kwestyon
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Curious about what goes on during a mock call and how to pass it? In …
54.7K viewsJul 10, 2021
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Shown here is SRO Eric Ricci co-teaching the Home Alone Safety class. With a mock call, Officer Ricci was able to show the students how sophisticated our emergency response system is and that their location can be pinpointed simply by calling 911. The kids were amazed! This class has our department working in partnership with the Peabody Fire Department, the Peabody Recreation Dept and Healthy Peabody Collaborative to help kids work through emergency scenarios that they may come across in life o
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Shown here is SRO Eric Ricci co-teaching the Home Alone Safety cl…
49K viewsNov 10, 2022
FacebookPeabody Police Department
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