Two-step checkout in order guide Overview By default, order guides present the customer with a three-step ordering process: Describe Needs: Enter information as prompted.

Because a request (sc_request) record may contain requested items ordered through an order guide and not through an order guide, the order guide field is stored in the request item record rather than …

Cause This issue can be seen if a checkbox field called, Hide in Service Portal is set to true for the individual items added to the Order Guide. Resolution To fix the issue, simply uncheck the checkbox, …

Order guides allow customers to make a single service catalog request that generates several items. This article provides an example of how an Order Guide can be added to an IFrame on a content …

When Record Producers are submitted via an Order Guide, Records will be created directly in the target table. There won't be any confirmation as order guide with catalog items (ex: Order status page with …

Learn how to modify the Service Catalog Order Guide widget so that include items automatically expand in Service Portal.

Configuring a sequence in Process Automation Designer is to fulfill items in order guides where there isn't a need to manually check whether required items have been fulfilled before fulfilling their …

Order guide submissions are expected to be used to submit a group of compatible requested items and associate them with one request. We direct users to view the generated REQ after an order guide is …

When AI Search is enabled, selecting an order guide from the search results page opens the sc_cat_item page instead of the sc_cat_item_guide page. You can reproduce this issue as follows:

Procedure Unfortunately, OOB functionality does not allow us to have the same item in multiple tabs in the order guide. As mentioned in this community article, we can either use "Continue Shopping" button