Customer Service Management | Atlassian
The Customer Service Management app is a purpose-built, specialized solution for external customer service. Jira Service Management was built for employee support and operations teams to deliver …
Jira for customer support: 8 hacks to streamline your workflow
Sep 6, 2024 · Jira, the popular project management tool, can be a game-changer for internal and external support agents. In this step-by-step guide, we will show you how to configure Jira for …
Revolutionize IT Support with Jira Service Management | Atlassian
Jira Service Management is now more powerful than ever as part of Service Collection. Unlock exceptional service experiences with Rovo, Assets, and our new Customer Service Management app.
Jira Service Management Customer Service Software Review for 2025
Nov 3, 2025 · Jira Service Management (previously called Jira Service Desk) is a customer service software that empowers teams to manage and resolve service requests efficiently. It's particularly …
Using Jira For Customer Support - Your Guide - Visor
Nov 25, 2024 · Once your Jira project is set up, managing customer support tickets efficiently is key to providing excellent service. Here are some best practices for ticket management.
Jira Service Management: An Introduction and Guide
Jira Service Management (JSM) is a service management platform, produced by Atlassian, that help teams manage their service delivery, from request to resolution. It provides a centralized platform for …
What is customer service management? | Jira Service Management …
Learn about the customer service management features in Jira Service Management.
Jira Service Management: Expert Analysis & Pricing 2026
Jan 2, 2026 · Jira Service Management includes tools for effective incident management, so your team can track and resolve issues quickly. This includes incident tracking, prioritization, and escalation …
Jira (software) - Wikipedia
Jira Software includes the base software, including agile project management features (previously a separate product: Jira Agile). Jira Service Management is intended for use by IT operations or …
A brief overview of Jira Service Management - Atlassian
Built on Jira, it encompasses deeper service management practices across service request, incident, problem, change, knowledge, asset, and configuration management.