Jul 3, 2025 · Genesys is updating the monthly voice transcription allocation in Genesys Cloud. For all new quotes beginning August 18, 2025, and effective for existing customers at their next …

Aug 11, 2025 · Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product …

Genesys Cloud Overview: Empowering Modern Contact Centers When: Jan 22, 2026 from 11:00 to 12:00 (ET) Community: Certification and Training

Hi everyone, We're pleased to share some upcoming enhancements to how Coaching and Learning appointments are scheduled in Genesys Cloud. These changes aim to give you more …

Oct 17, 2024 · Welcome to your go-to resource for modernizing the Genesys Cloud agent workspace. This toolkit has everything you need to ensure a smooth transition to the …

The Genesys Beta Community is a great place to ask questions, connect with others, and stay in the know.

Apr 7, 2025 · Genesys previously announced that, during the week of December 7, 2024, Genesys would migrate an additional /18 CIDR block of IP addresses used for Genesys Cloud …

Starting June 2nd, 2025, Genesys Cloud will be reducing firewall allowlist requirements for inbound IP traffic (e.g. to Genesys Cloud Platform API REST Services) from the entire set …

Jan 6, 2025 · No replies, thread closed. We are currently exploring disaster recovery strategies for Genesys Cloud, particularly focusing on how to handle the complete loss of our existing …

Oct 3, 2024 · Is there a way to still have dark mode with the latest update to the dashboards? If currently not, when will that be added? #ArchitectureandDesign--------------