In today’s digital world, delivering a robust customer experience has become integral to any business, with ...

But the stock lags behind the 22.9% gains of the ETF on a YTD basis. Despite surpassing the broader market over the past year, CRM shares dropped 2% and remained in red for the week after announcing ...

The tech industry is often dominated by FAANG stocks—Facebook (Meta), Apple, Amazon, Netflix, and Google (Alphabet). However, ...

Salesforce, the customer relationship management (CRM) software company, is planning to recruit 1,000 employees to sell its ...

Inc. ("Forth") and Centrex Software, Inc. ("Centrex"), are notifying individuals of a data security incident that may have impacted consumer personal information. Forth and Centrex provide cloud-based ...

The Software-as-a-Service market is booming, fueled by cloud adoption, AI advancements, rising cybersecurity demands, and ...

BigTime Software has announced the acquisition of WorkRails to extend the capabilities of its PSA solutions with CPQ, SoW, and workflow capabilities.

Businesses want simpler CRM with advanced ROI, report claimsFewer than one in three are satisfied with their existing CRMBut ...

The implementation of the CRM system in the healthcare industry would definitely be strategic for  improving the quality of patient care, operational processes, and overall efficiency. At any rate, ...

If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

Freshworks raised its annual revenue and profit forecasts on Wednesday after upbeat third-quarter results, helped by demand for its AI-driven products, sending its shares up more than 15% in extended ...