Starbucks operates around 36,000 stores in 80 countries, including about 16,000 in the US. More than 8,900 of those US locations are company‑operated. Related stories: ...

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...

-Launched as Base for Creating Customer Value in Rapidly Growing Asian Market- TOKYO, Sept. 11, 2025 /PRNewswire/ -- Kuraray Co., Ltd., headquartered in Tokyo, announced on September 11 that its ...

Talks focus on transforming government communication into a tool for empowerment Building a better future for children with learning difficulties requires a threefold approach, says panel Supplied The ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NiCE (Nasdaq: NICE) today announced that Gartner has recognized NiCE as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. NiCE ...

BOUNTIFUL — Utah leaders announced earlier this year that for the first time, surviving children of deceased parents or caregivers will be notified of resources that provide grief support. One of ...

The Illinois Tollway celebrated a new customer service center along Interstate 294 on Thursday that offers in-person customer service for assistance with account management, paying tolls or invoices ...

WAYNE COUNTY, Mich. – Two church leaders were arrested after they exploited their call center workers to solicit donations, in which they used to make luxury purchases, federal officials claim. David ...

ATLANTA — More than two weeks after the Georgia Supplemental Nutrition Assistance Program’s call center went down after a cyberattack, the call center has opened and closed again. In the latest update ...

DENVER — Dan Smoker was trying to salvage a dream vacation, but it ended up in a nightmare. His call to United Airlines' customer service line ended with him talking to someone else who charged his ...

President Trump rewrote the script on how Sylvester Stallone came to play “Rocky” when he told a Kennedy Center crowd on Wednesday that film executives insisted the aspiring actor play the title ...