AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

One of the most noteworthy and profound developments in AI innovation is the recent emergence of intelligent agents—more ...

A customer service team in an office setting using the company's Customer 360 platform to communicate with customers.

Salesforce's vice president of business development shares how the company is providing automation solutions on platforms ...

“CRM systems are less about software and more about creating a living map of your customer’s journeys,” says Charlie Clark, founder of Liinks. “They centralize every interaction a customer ...

From organizing leads to automating follow-ups and tracking communication, CRM software helps real estate agents manage their workflow more effectively. By improving client interactions and ... and ...

Salesforce.com (CRM) closed the latest trading day at $293.77, indicating a +1.14% change from the previous session's end. The stock's change was more than the S&P 500's daily gain of 0.27%.

Bridging CRM data requires synchronization of customer information. Then, AI customer service uses this data to ensure context-aware support, personalized assistance, and consistent interactions, ...

Here, usage-based pricing offers a more equitable solution by charging for the actual volume of customer service interactions. As businesses weigh the different options for usage-based pricing ...