Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

IT services giant Infosys has acquired two US-based companies, Optimum Healthcare IT for $465 million and Stratus for $95 ...

It may sound old-fashioned to talk about improving your customer service through the phone. With all the digital innovations in customer experience, a company can fall into the trap of treating ...

The probe found that Loblaw took an “unreasonable amount of time” to actually close PC Optimum accounts and, even more frustratingly, kept holding onto customer purchase histories long after they left ...

The Federal Communications Commission wants to bring customer service back to the U.S. The agency proposed new rules Thursday that could require phone, internet and cable companies to disclose a ...

Social Security recipients will soon see a change regarding customer service. As a consequence of the Department of Government Efficiency (DOGE) laying off thousands of Social Security Administration ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

TYLER, Texas (KLTV) - Thousands of Optimum customers in Tyler faced an interruption to their service over the weekend after gunfire damaged two fiber lines. The two aerial fiber lines were severed in ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

Forbes’ newest Best Customer Service list identifies the leaders in providing consumers the best experience and sense of loyalty. But what does that actually look like? To dig deeper, you talk to ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...