For most people, IT is the place they call when their computer or Wi-Fi stops working. But, there’s more to it than meets the eye.

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

Salesforce CEO Marc Benioff has confirmed a major restructuring of the company’s workforce, cutting 4,000 support staff as artificial intelligence takes on a larger share of customer-facing operations ...

Lucknow: To improve the quality of early police response to crimes involving women and children, a two-day specialised training programme was held in Lucknow to equip women help desk personnel with ...

James Chen, CMT is an expert trader, investment adviser, and global market strategist. David Kindness is a Certified Public Accountant (CPA) and an expert in the fields of financial accounting, ...

Stuck on a problem with your Starlink satellite internet, and seeking help? These tricks for reaching a rep actually work. (Also, see one that never does.) From the laptops on your desk to satellites ...

MANILA, Philippines – The Securities and Exchange Commission (SEC) aims to make it easier to register new businesses in the country with the launch of a help desk to handle on-site client inquiries, ...

RIYADH, Saudi Arabia--(BUSINESS WIRE)--RSA, the security-first identity leader, announced groundbreaking cybersecurity innovations at RSAC Conference 2025 that defend organizations against the next ...

Unite.AI is committed to rigorous editorial standards. We may receive compensation when you click on links to products we review. Please view our affiliate disclosure. The AI customer support market ...

COHOES, N.Y. — As National Grid seeks to raise electric and gas rates across New York state, some customers say they’re struggling with more than just the cost — they’re struggling to reach the ...