Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides ...

Ever wonder which restaurant chains you'll get the best service at? We scoured the internet to find out which ones customers ...

The Secret Service put on leave an employee who made an inflammatory social media post about conservative icon Charlie Kirk after the 31-year-old was assassinated on Wednesday, bashing those who are ...

After Chicago resident Angel Santiago’s senior service dog “Bam Bam” was stolen from his backyard, members of the Chicago community and others who found out about his story online rallied to help ...

Typepad, a blogging service that launched in the same year as WordPress, has announced that it's shutting down on September 30. "We have made the difficult decision to discontinue Typepad," its team ...

An immigrant restaurant owner in New York City was mocked for her foreign accent by a cruel customer who told her to “speak good English” in a viral video. The owner of Mamali NYC, Mariam, who is from ...

Ahead of US football season getting into full swing, two brand new streaming services are launching this week. ESPN and FOX One both launch on August 21, closing significant sports availability gaps ...

Tallahassee is using AI in various city departments to improve efficiency and services. Key AI implementations include customer service chatbots, data compilation software, and AI-assisted policing ...

Congress can't even debate a bill without wasting money. In the first two months of this year, it spent at least $27,500 "on printing charts, props, and posters, sticking them on easels (or making ...

Columbus Roofing Rescue, owned by 1990 LCC graduate Joe Daley, has recently opened up a Lima office. While the company specializes in dealing with insurance companies when roofs are storm-damaged, it ...

Letter to the CDC’s Committee on Immunization Practices – It is time to deal with Hepatitis A and Food Service Workers The Advisory Committee on Immunization Practices (ACIP) provides advice and ...