The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — ...

But it wasn’t a consistent across the board: The survey results showed that passengers ... taking the top spot in customer ...

Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

Travelers may be flying less, but they’re happier when they do, according to a new survey. Can you guess the top-rated ...

According to JD Power’s 2025 North American Airline Satisfaction Study, overall passenger satisfaction is up six points from 2024 — and three airlines reigned supreme.

Between rising fuel costs, labor shortages, technological disruptions, and softer demand, the airline industry is facing a ...

Delta Air Lines, one of the largest and most reliable airlines in the United States, has built a reputation for prioritizing customer satisfaction. From flight bookings to lost baggage and in-flight ...

Agentic AI is more effective at resolving customer service issues and costs less than simpler generative AI and non-AI solutions, Forethought’s 2025 AI in CX Benchmark Report found.

Dallas-based Southwest Airlines ranked No. 1 in overall satisfaction, followed by Delta Air Lines and JetBlue, according to a ACSI travel survey. Graphic and data by the American Customer ...