Deanna Dahlheimer, who spent 27 years in medicine, makes the case for recruiting customer-facing candidates from outside the ...

Social Security continues to face staffing and customer service issues. The problem could get worse before it gets better.

F.A. Peabody Insurance is pleased to announce that Bailee Levesque, assistant branch supervisor and customer service agent in ...

The Federal Communications Commission wants to bring customer service back to the U.S. The agency proposed new rules Thursday that could require phone, internet and cable companies to disclose a ...

A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent who allegedly refused to cancel her service, berated her, and hung up ...

FORT LEE, Va. — As service members prepare to navigate the unfamiliar terrain of post-service life, they don’t have to plot coordinates and determine azimuths alone. Fort Lee Transition Assistance ...

Democratic Caucus Chair and Assemblymember Rick Chavez Zbur introduced legislation Tuesday requiring large California businesses to provide timely access to human customer service representatives. AB ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...