The new Services Division will integrate program services, field service, customer service, warranty, training, and ...

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

The program launched in September 2025 and will train some 15,000 Swissport employees across key airports worldwide.

Russian troops are beginning to leave the training grounds in Belarus where the joint Zapad-2025 (West-2025) exercises, held from 12 to 16 September, took place. Source: Colonel Andrii Demchenko, ...

The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...

Fintech Smarsh announced today it has deployed Salesforce’s Agentforce platform to power AI agents for customer support. Smarsh is no stranger to agentic AI. The company specializes in providing ...

SEASON. HY-VEE EMPLOYEE IN IOWA IS GOING ABOVE AND BEYOND WITH HER HELPFUL SMILE. YES, AS SHE WALKED INTO WORK THIS MORNING, SHE WAS GREETED WITH A BIG SURPRISE. SHE LOOKS SHOCKED. JULIE HEADLEY IS ...

Salesforce CEO Marc Benioff has confirmed a major restructuring of the company’s workforce, cutting 4,000 support staff as artificial intelligence takes on a larger share of customer-facing operations ...

ChatGPT launched only three years ago. Since then, leaders including Marc Benioff and Jensen Huang have been adamant that cheaper alternatives to labor won’t cause mass unemployment. But in reality, ...

The IRS has a strategy to provide a better level of customer service to taxpayers over the next three years and beyond. But the IRS appears no closer to implementing the strategy, which was submitted ...

The Secret Service announced that it will conduct a “routine active threat exercise” at the White House on Friday evening. The exercise will last approximately five hours and take place between 8 p.m.

Jim Eckes says that when he founded telecom business TieTechnology in 2006, customer service was “truly a miserable experience.” When artificial intelligence tools started popping up nearly two ...