A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

No matter the enterprise tech du jour, analyst relations is a constant. But is analyst relations truly serving customers, or ...

Three members of the Consumer Product Safety Commission who were fired by President Donald Trump in May urged the Supreme Court on Friday to leave in place an order by […] ...

A trusted teammate and public relations pro extraordinaire, Kari Casey embodies the spirit of dedication at Brookdale Senior ...

For our July magazine edition, we asked our State of Retail panel members: How would you describe relations with key ...

News about Consumer Protection, including commentary and archival articles published in The New York Times.

The ruling cited a Supreme Court decision in May that allowed President Trump to sideline Democratic appointees from several ...

Although the Supreme Court officially began its summer recess last week, there are already signs that the next few months may not be […] ...

Trump's Justice Department files emergency appeal to Supreme Court seeking to overturn rulings blocking the firing of three ...

The Trump administration asked the court for an immediate order to allow the firings to go forward, over the objections of ...

"By reinstating three members to the five-member [Consumer Product Safety Commission], the district court transferred control ...