We recently compiled a list of the 10 AI News Making Waves Today. In this article, we are going to take a look at where Bloom ...

British telecom company O2 adds to its fraud team a human-like chatbot that fools scammers into thinking they’ve found a perfect senior target, then wastes their time.

Five9 and Cognigy launch AI Agents for contact centers; Snowflake and DataRobot launch AI Agents for enterprise use. Dialpad unveils new AI-powered Contact Center solution.

AlleyWatch caught up with Regal Cofounder and CEO Alex Levin to learn more about the inspiration for the business, the ...

Scammers beware, there's a new AI ready to waste your time on the phone — and it's intentionally programmed to sound like someone's proud grandma.

AI start up Unbabel claims that workers in the translation field could feasibly be replaced by AI very soon, as the ...

Google’s Gemini has been available in the main Google app for several months, but casual users could easily miss it unless they were serious Google fans. The new Google Gemini app not only puts Google ...

Called Daisy, or "dAIsy," the voice-based AI mimics a senior citizen to hold meandering conversations with phone scammers.

Scammers steal nearly $1 trillion annually, and most of it is through phone call fraud. With scammers becoming more ...

Rogers Behavioral Health, a national nonprofit provider of mental health and addiction services, is incorporating a ...

Recent Platform Innovations include Contact Center AI Enhancements and More Extensive Customer Engagement Capabilities CAMPBELL, Calif.--(BUSINESS WIRE)--Nov. 7, 2024-- 8x8, Inc. (NASDAQ: EGHT), a ...

Business communications service provider Dialpad Inc. today announced the launch of Dialpad Support, a complete ...