The UK's data protection watchdog fined two Brit businesses with offshore call centers £550,000 (c $735,000) over illegal ...

Investing in agent well-being, engagement, and coaching (backed by call center QA) directly translates into higher CSAT/NPS, ...

A software engineer launched this app at a moment when the San Francisco Municipal Transportation Agency is ramping up ...

The Kaplan Group is a commercial debt collection agency that handles business-to-business (B2B) accounts across the U.S. and internationally. It specializes in recovering large or complex debts and ...

Apple today released exciting new features and capabilities across each of its software platforms — iOS, iPadOS, macOS, watchOS, tvOS, and visionOS — and ...

EVs are reaching hypercar speeds, raising questions about practicality, safety, and whether the horsepower race has gone too far.

Apple today released exciting new features and capabilities across each of its software platforms - iOS, iPadOS, macOS, watchOS, tvOS, and visionOS ...

A collection of articles, podcasts & tweets from around the web to keep you in touch with the Commanders, the NFC East, the NFL and sports in general, and a sprinkling of other stuff ...

Apple today released new Apple Intelligence features that elevate the user experience across iPhone, iPad, Mac, Apple Watch, and Apple Vision Pro. Deeply ...

A software engineer launched the app at a moment when the San Francisco Municipal Transportation Agency is ramping up ...

Hi, Welcome to CIO Leadership Live. My name is Lucas Mearian. I'm a senior writer with Computerworld Magazine. I'm at the CIO ...