Generative AI exceeds expectations in 27% of marketing use cases—more than in any other business domain, according to research from Bain & Company.

Travelers is an insurance provider that offers competitive rates for its custom home coverage plans, online policy claims and several discounts options, including multipolicy, smart home and other ...

The first table lists the banks we were able to get enough customer responses for, with a product score for their best-scoring current account. The second table lists all the current accounts rated by ...

“These are the good news stories, and talking to all of the people at the annual customer satisfaction awards, you could tell you were talking to people who really cared about their customers,” she ...

MarTechBot is thinking ... Businesses need to decrease customer effort if they want to improve the perception of their brand, and better search and AI experiences can help, according to a new report.

By leveraging the new Large Language Model (LLM) technology, this initiative enhances support efficiency, productivity, response time, and customer satisfaction to the highest extent. With the ...

Banking customer satisfaction is on the rise across the U.S. in an unexpected trend, given current economic challenges. We are in an uncertain economic environment and many U.S. consumers report ...

American Express leads the way in customer service, according to J.D. Power’s 2024 U.S. Credit Card Satisfaction Study. The study surveyed 38,852 credit card owners between June 2023 and June 2024.

State-owned telecom company BSNL is on the path of profitability and customer satisfaction as it has for the first time after 18 years recorded a net profit of Rs 262 crore in the October-December ...

Dublin Airport has flipped its negative rating for customer satisfaction in its terminals to secure a €700,000 bonus from the Irish Aviation Authority. The airport received a quality-of-service ...