Creating an excellent customer experience requires adopting a people-centric approach to business decisions and actions.

The COVID-19 pandemic completely changed the dimensions of tourism, altering the entire paradigm of journeying. With the ...

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Discover how blue-chip giants like AT&T, IBM, and Microsoft are leading the AI agent revolution, transforming operations and ...

“This campaign uses innovative technology to bring people even closer to the brand in ways never seen before,” says Rahman, ...

Errors happen when people manually repeat processes, but automation minimizes this risk. By taking human error out of the ...

Discover how digital transformation is reshaping banking with tech-driven innovations. Explore impacts on customer experience ...

By prioritising agility in its operations and strategy, Kapital Bank has also built a new mindset and culture. It promotes ...

The Space of corporate banking has transformed significantly in recent years. Companies today demand sophisticated, ...

Jonathan notes that compelling ad creatives tailored to the audience can optimize engagement ... faster decisions. AI-driven ...

When OpenAI launched its ChatGPT chatbot in 2022, it looked as if a new generation of artificial intelligence tools was about ...

A new analysis of Substack’s top newsletters estimated that around 10 percent publish AI-generated or AI-assisted content.