Every emergency call starts with the voices behind the call… dispatchers. A 9-1-1 dispatcher’s day is fast-paced, emotionally ...

Paula Lacey is a dispatcher at MetroSafe, and after 27 years on the job, she's ready to hang up her headset. Lacey works ...

They’re the first voice you hear in an emergency but often the last ones recognized. This week marks National Public Safety ...

In this day and age, do your little ones know how to call 911 on a locked smartphone? We spoke with 7-year-old Jacob Peters, ...

When Dylan Johnson called 911 after his wife said someone was "snooping" around their home, he heard the dispatcher ...

White became a call-taker for emergency police calls in 1990, and a dispatcher four years later. Forty years later, White is still answering the call — still as a police dispatcher with the ...

Boca plane crash update: 911 operator was inundated with calls as drivers watched the small plane spiral in the air shortly ...

JACKSONVILLE, N.C. (WITN) - National Public Safety Telecommunicators Week shows appreciation towards people like 911 dispatchers. Answering calls daily as a 911 dispatcher can feel heavy during ...

Tulsa Police welcomed 14 new officers this week, highlighted 911 dispatchers during Telecommunicators Week, and encouraged public safety through new mental health resources and community tips.