Paula Lacey is a dispatcher at MetroSafe, and after 27 years on the job, she's ready to hang up her headset. Lacey works ...

Emergency communication specialists are considered first responders in Colorado, but that isn't the case across the entire country.

Being a dispatcher is one of the most demanding and important jobs to keep the public safe. “No day is the same,” said ...

The center’s director said there’s currently 14 openings for call takers, as well as other roles that haven’t been filled in ...

Prosecutors played the 911 call in a Denver courtroom Friday at the start of a preliminary hearing in the murder case against Nicholas Myklebust — then spent the next hours pulling apart the man’s ...

Here’s how the 911 calls for the first 12 hours of the Eaton fire unfolded. At 6:18 p.m. Jan. 7, a 911 caller reports seeing sparking in Eaton Canyon. Within two minutes, fire trucks are racing ...

(WRIC) — 8News is uncovering new details in the fight over who should be handling the city of Richmond’s 911 calls ... Medical Dispatch (EMD) call taking. According to IAED standards, to ...