While most companies were beginning to tinker with AI tools after ChatGPT’s viral debut in late 2022, iQor already had a 12-year head start. The global business process outsourcing firm known for ...

China is pumping billions into the Caribbean — building roads, wiring digital networks, providing surveillance equipment and deepening ties with governments from Guyana to Grenada. At first glance, ...

When ChatGPT burst onto the scene in 2022, alarm bells rang across the BPO industry. Millions feared job losses to automation — but most believed only low-skill, repetitive roles were at risk. Today, ...

Ecuador has emerged as the most insecure country in Latin America, with its homicide rate surging to an unprecedented 38.8 per 100,000 inhabitants — up sharply from just 6.46 in 2015, according to an ...

TP (formerly Teleperformance), the global BPO giant, has acquired Agents Only, an AI-enabled crowdsourcing platform that connects enterprises with certified skilled professionals across the globe. The ...

In January this year, a TaskUs agent in Indore, India, was caught on camera using her mobile phone to snap screenshots of her workstation. What followed was a storm. The BPO launched a full-blown ...

Mumbai-based IT and BPO services firm Hexaware has opened a new delivery center in Chicago, aiming to strengthen its foothold in the U.S. Midwest. The company says the new office will allow it to ...

Almaviva had earmarked approximately $900 million in late 2023 for acquisitions. It began with a 51% stake in Magna Sistemas in April 2024 and later acquired the U.S.-based Iteris for roughly $335 ...

As generative AI ignites innovation across all economic sectors, even small and medium enterprises (SMEs) are now establishing global capability centers (GCCs) abroad. Of the more than 1,600 GCCs in ...

Artificial intelligence is reshaping the business process outsourcing industry at a noticeable pace, but most of today's AI platforms likely won't survive the next few years, according to Acquire ...

Indian BPO firm Fusion CX is preparing for an initial public offering aimed at raising approximately $120 million, as it looks to scale its AI-powered customer experience operations and expand its ...

In a striking move to deepen its Latin American ties, China has unveiled visa-free access for citizens of five key countries — Brazil, Argentina, Chile, Peru and Uruguay. This pilot policy will run ...