A customer service team in an office setting using the company's Customer 360 platform to communicate with customers.

One of the most noteworthy and profound developments in AI innovation is the recent emergence of intelligent agents—more ...

The AI doesn’t just curate stories; it analyzes prospect interactions in real-time ... Its seamless integration with tools ...

Daniel Skrok and the Interaction Design Foundation, CC BY-NC-SA 3.0. As with every method and technique we use, there would be no point in affinity diagrams if we didn’t put them to good use ...