An always-on digital world means businesses cannot afford to miss any calls. But hiring, training, and retaining a full-time ...

IBS Intelligence (IBSi) is the world’s only pure-play Financial Technology focused research, advisory, and fintech news analysis firm, with a 30-year track record and clients globally. We take pride ...

In fact, only 31% of businesses have fully implemented omnichannel contact centers that unify customer interactions across ...

Startups and scaleups in Europe and the US are using generative AI to drive growth through product innovation, sales ...

GHA’s latest loyalty research reveals key insights on rewards, personalization, and engagement in hotel loyalty programs.

Transforming AI Integration and Scalability for Businesses iSKYE is a new approach to AI Agent development by combining industry-specific training, robust full-stack platform, and scalable deployment.

As enterprises integrate AI-powered virtual assistants, they must ensure security and data privacy and have a clear plan for ...

From computer-using AI agents to autonomous vehicles, we have compiled some of the most powerful real-world AI agents ...

While AI’s potential for personalization is immense, the real question is how to implement it in ways that deliver measurable ...