How to Talk to a Real Human in Customer Service (and Get What You Want)

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

Most Companies Stop at Good Service — But the Real Growth Multiplier Is Something Else

Every business is in the hospitality business—because customers don't just remember what you did, they remember how you made them feel.

Your Competitors Are Already Using These 4 Customer Service Strategies — Are You?

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

The best AI customer service chatbots for businesses

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...
Tech Xplore

AI or humans in customer service? Preference depends on situation, large study shows

When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides ...

9 Restaurant Chains With The Best Customer Service, According To Reviews

Ever wonder which restaurant chains you'll get the best service at? We scoured the internet to find out which ones customers ...
New York Post

Secret Service employee who called Charlie Kirk racist, blamed karma for assassination is put on leave

The Secret Service put on leave an employee who made an inflammatory social media post about conservative icon Charlie Kirk after the 31-year-old was assassinated on Wednesday, bashing those who are ...