People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya ...

When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides ...

You might use these apps every day, but have no idea what they collect. These 20 apps are quietly harvesting your location, ...

Even in this narrow view, AI can still boost engagement for high-potential employees. For example, if your best salesperson ...

The big-game hunter hype all over New York state is the new legalization of crossbows for early season big game archery — the ...

At AT&T, we’ve learned that customer obsession is the North Star guiding every decision, every innovation, every interaction. This commitment has reshaped how we think, operate, and grow—not overnight ...

This isn’t just about being nice. Customers can sense when they’re genuinely valued versus when they’re being managed. That feeling drives every decision they make about whether to stay, whether to ...

Examples & Initiatives Companies are increasingly recognizing the importance of corporate social responsibility and employee ...

You don’t need to be a CPA to understand your company’s financial health. You just need to know where to look. That starts with the income statement—also known as the profit and loss (P&L) ...

Early wins are important because they reduce the fear of failure. If a project deployment is scaled successfully and provides a better experience for citizens, agencies are more likely to take on ...

At one Saskatoon café, the tip option is off the table. Out of Order Café describes itself as a "living-wage" establishment, ...

The tractor world may only seem to have a handful of widely recognized brands, but in reality there are quite a few major ...