Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

The new Services Division will integrate program services, field service, customer service, warranty, training, and ...

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

The program launched in September 2025 and will train some 15,000 Swissport employees across key airports worldwide.

Russian troops are beginning to leave the training grounds in Belarus where the joint Zapad-2025 (West-2025) exercises, held from 12 to 16 September, took place. Source: Colonel Andrii Demchenko, ...

Frontier Firms are a new type of organization that puts AI at the heart of business—reinventing customer experience and employee productivity while reshaping processes and bending the curve on ...

The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...

Fintech Smarsh announced today it has deployed Salesforce’s Agentforce platform to power AI agents for customer support. Smarsh is no stranger to agentic AI. The company specializes in providing ...

SEASON. HY-VEE EMPLOYEE IN IOWA IS GOING ABOVE AND BEYOND WITH HER HELPFUL SMILE. YES, AS SHE WALKED INTO WORK THIS MORNING, SHE WAS GREETED WITH A BIG SURPRISE. SHE LOOKS SHOCKED. JULIE HEADLEY IS ...