In the age of AI, great customer experience (CX) hinges not on speed alone, but on empathy. This article explores why fully automating customer service with AI can backfire—especially in moments of ...

The government shutdown could mean travel delays, closed parks, and Social Security customer service disruptions.

The U.S. government could shut down on Wednesday if Congress fails to approve funding for federal agencies. Here's how that could affect Social Security recipients.

South African businesses are under growing pressure to upskill and reskill their workforce and contribute to the country’s skills pipeline and job ...

The 74 million Social Security recipients across the US will be concerned about what will happen to their payments during the shutdown.

Zoho has reported 37% growth in the Benelux region and has quadrupled staff at its Netherlands office over the past two years. The recently expanded ...

Publicly available Google reviews since 2022 show that households across Brisbane, the Gold Coast, and the Sunshine Coast have rated Hello Breeze Air & Electrical highly, with the majority awarding ...

Making an EMT test high-tech and a lack of close supervision opened the door for more than half a class of fire cadets to cheat, officials said ...

South, the biggest takeaway is that critical safety services remain in place, but paychecks, permits, and programs that do not involve emergencies are interrupted until Washington reaches a deal.

A standoff over health care and spending has pushed the federal government to its first shutdown in nearly seven years. Here's a guide to what Iowans — and Americans more broadly — can expect.

VinFast Auto India has partnered with Castrol India to offer extensive after-sales support for electric vehicle (EV) owners. The collaboration ensures reliable services with Castrol Auto Service ...

NEW YORK (AP) — Part of a high-rise apartment building in New York City collapsed Wednesday morning, leaving a corner of the building a pile of rubble.