British telecom company O2 adds to its fraud team a human-like chatbot that fools scammers into thinking they’ve found a perfect senior target, then wastes their time.

We recently compiled a list of the 10 AI News Making Waves Today. In this article, we are going to take a look at where Bloom ...

Five9 and Cognigy launch AI Agents for contact centers; Snowflake and DataRobot launch AI Agents for enterprise use. Dialpad unveils new AI-powered Contact Center solution.

Google’s Gemini has been available in the main Google app for several months, but casual users could easily miss it unless they were serious Google fans. The new Google Gemini app not only puts Google ...

Scammers steal nearly $1 trillion annually, and most of it is through phone call fraud. With scammers becoming more ...

Rogers Behavioral Health, a national nonprofit provider of mental health and addiction services, is incorporating a ...

Business communications service provider Dialpad Inc. today announced the launch of Dialpad Support, a complete ...

Issues delivered straight to your door or device Leaving my future self on read. There's a reason time travel stories are so popular; given the opportunity to either reach backwards through time and ...

Slots for the public forum are free, but seats are limited. All attendees will also be asked to download the Rappler Communities app, a news and community-building app that uses generative AI for ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

A complaint brought by accounting firm Onisko & Scholz challenges data sharing activities common to data aggregators, banks ...

ICS.cx rolls out its free 100-Hour Customer Journey Service for new ICS customers seeking to improve customer service, customer retention and profitability.