British telecom company O2 adds to its fraud team a human-like chatbot that fools scammers into thinking they’ve found a perfect senior target, then wastes their time.

O2 has created an "AI granny" to keep scammers on the call, with the express purpose of wasting as much of their valuable ...

We recently compiled a list of the 10 AI News Making Waves Today. In this article, we are going to take a look at where Bloom ...

Five9 and Cognigy launch AI Agents for contact centers; Snowflake and DataRobot launch AI Agents for enterprise use. Dialpad unveils new AI-powered Contact Center solution.

AlleyWatch caught up with Regal Cofounder and CEO Alex Levin to learn more about the inspiration for the business, the ...

AI start up Unbabel claims that workers in the translation field could feasibly be replaced by AI very soon, as the ...

Google’s Gemini has been available in the main Google app for several months, but casual users could easily miss it unless they were serious Google fans. The new Google Gemini app not only puts Google ...

Scammers steal nearly $1 trillion annually, and most of it is through phone call fraud. With scammers becoming more ...

Rogers Behavioral Health, a national nonprofit provider of mental health and addiction services, is incorporating a ...

Recent Platform Innovations include Contact Center AI Enhancements and More Extensive Customer Engagement Capabilities CAMPBELL, Calif.--(BUSINESS WIRE)--Nov. 7, 2024-- 8x8, Inc. (NASDAQ: EGHT), a ...

PERSPECTIVES: As Big Tech speedruns us toward fascism, the tech industry has become our most crucial battleground.

Artificial intelligence companies like OpenAI are seeking to overcome unexpected delays and challenges in the pursuit of ever ...