British telecom company O2 adds to its fraud team a human-like chatbot that fools scammers into thinking they’ve found a perfect senior target, then wastes their time.

We recently compiled a list of the 10 AI News Making Waves Today. In this article, we are going to take a look at where Bloom ...

Five9 and Cognigy launch AI Agents for contact centers; Snowflake and DataRobot launch AI Agents for enterprise use. Dialpad unveils new AI-powered Contact Center solution.

Google’s Gemini has been available in the main Google app for several months, but casual users could easily miss it unless they were serious Google fans. The new Google Gemini app not only puts Google ...

Scammers steal nearly $1 trillion annually, and most of it is through phone call fraud. With scammers becoming more ...

Rogers Behavioral Health, a national nonprofit provider of mental health and addiction services, is incorporating a ...

Business communications service provider Dialpad Inc. today announced the launch of Dialpad Support, a complete ...

SAN FRANCISCO, November 12, 2024--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence ... describes how modern contact centers are plagued by long call handle times which are ...

We study the complex societal implications of artificial intelligence (AI), machine learning (ML), and natural language processing (NLP). Our aim is to facilitate computational techniques that are ...

Jake Auchincloss won reelection to a U.S. House seat representing Massachusetts. The incumbent ran unopposed for the state’s 4th Congressional District, consisting of 35 cities and towns. Auchincloss ...