British carrier O2 created Daisy (dAIsy), a chatbot with the personality of a grandma who wants to keep phone scammers on the ...

Called Daisy, or "dAIsy," the voice-based AI mimics a senior citizen to hold meandering conversations with phone scammers.

Scammers beware, there's a new AI ready to waste your time on the phone — and it's intentionally programmed to sound like someone's proud grandma.

AI in call centers is getting much better ... ensuring agents always have the best information at their fingertips is a great ...

Rogers Behavioral Health, a national nonprofit provider of mental health and addiction services, is incorporating a ...

Impact Link Duolingo kicked off its latest investor call on Wednesday with a new voice: Lily, an artificial intelligence-driven chatbot based on a longtime app character. The purple-haired chatbot ...

Duolingo (DUOL) began its latest earnings conference call with Lily, an AI-driven chatbot, summarizing the quarter’s performance, Business Insider’s Shubhangi Goel reports, citing the call.

Anyway, I call the chatbot out, typing, "Kids are great, I just don't want my own. I won't blame that on you though—I'll blame the in-built bias of the LLM/AI." What I get back is expectedly ...

SAN FRANCISCO, November 12, 2024--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence ... describes how modern contact centers are plagued by long call handle times which are ...