What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

IT service management establishes a consistent core set of automated processes for managing the delivery of IT services. That helps organizations trim expenses while potentially improving system ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

The repetitiveness of filling out field service work order forms, capturing photos in the field or updating back-office systems is ripe for digital transformation. I realize the phrase digital ...

While the recession has prompted many companies to put IT projects on hold, MasterCard Inc. moved ahead with plans to create an IT service management program aimed at improving service delivery and ...

Calvin Hennick is a freelance journalist who specializes in business and technology writing. He is a contributor to the CDW family of technology magazines. Virginia State University’s previous IT ...

Enterprise IT managers share their experience and advice on rolling out IT service management best-practice frameworks such as ITIL across their companies. CHARLOTTE, N.C. — There are plenty of ...

It requires larger inventories and better integration with field service and third parties; It must accommodate inconsistent and uncertain demand by establishing more advanced information and product ...

After a rollercoaster ride in IT investment over the past few years, many organisations are beginning to look at how they use information technology in a more strategic manner. Most critical business ...