This story was written in collaboration with Forbes Finds. Forbes Finds covers products and experiences we think you’ll love. Featured products are independently selected and linked to for your ...

It took 37 minutes for Leila to get someone on the phone. When she finally did, the agent’s voice was bright and professional: “Hi, thank you for your patience. I understand how frustrating this must ...

With customer expectations at an all-time high, we know it’s no longer enough to simply provide good service. Whether purchasing new running shoes or making a big decision like applying for a loan, we ...

The holiday season is fast approaching, which means many businesses are in the process of hiring and training seasonal employees. Holiday shopping can be stressful, which means providing exceptional ...

Marcel Proust said, “The real voyage of discovery consists not in seeking new landscapes, but in having new eyes.” I would modify that quote for our purposes and say, “Exceptional customer service ...

Consumer expectations have hit an all-time high, with buyers conditioned by Amazon, Uber, and the like, companies that strive to deliver excellent service from start to finish. Today, most customers ...

Today more than ever, excellent customer service is needed to retain customers. People are tired of spending hours on the phone with rude service people only to find their problems unresolved.

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Reuben Yonatan Providing ...

“Customer focus is part of who we are at NRG. It’s embedded in our DNA.” ~ NRG President & CEO Mauricio Gutierrez To provide this experience to our customers, employees across the organization set ...

Rules for Excellent Customer Service in Banking. Banking is a competitive industry, and as such, high quality customer care is invaluable to cultivating and retaining customers. In addition to... How ...

Recently, I asked a customer what he most wants his employees to get from our training. Because he has more than one training need, he took a moment to think about it, and then he answered – ...

In a world where mental health is gaining the attention it deserves, my responsibility as a leading clinician goes beyond therapeutic practices. It extends to providing a customer experience that ...