AI is shaking up call centers, but they aren’t hanging up on human agents yet

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a ...
ABC News

Why Customer Service Representatives Might Be Deliberately Making Your Experience Worse

Former reps reveal what they say happened at the other end of the phone. — -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer ...
Yahoo

AI shakes up the call center industry, but some tasks are still better left to the humans

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...
New Orleans City Business

AI reshapes call centers but humans still needed

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...
WAMC

Tired of long customer service calls? The White House is working to change that.

AUTOMATED VOICE #2: For all other inquiries, say customer service or press five. SHAPIRO: Customer service. AUTOMATED VOICE #2: Sorry, I didn't hear you. Please ...