AI shakes up the call center industry, but some tasks are still better left to humans

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service NEW YORK -- Armen ...
ABC News

Why Customer Service Representatives Might Be Deliberately Making Your Experience Worse

Former reps reveal what they say happened at the other end of the phone. — -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer ...
Crowdfund Insider

Voice AI: How Deepgram Is Perfecting the Future of Customer Service

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...
USA Today

Frustrated travelers start recording customer service phone calls. But does it work?

Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from Newark, ...
WAMC

Tired of long customer service calls? The White House is working to change that.

AUTOMATED VOICE #2: For all other inquiries, say customer service or press five. SHAPIRO: Customer service. AUTOMATED VOICE #2: Sorry, I didn't hear you. Please ...
The Baltimore Sun

AI shakes up the call center industry, but some tasks are still better left to the humans

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...
NPR

Tired of long customer service calls? The White House is working to change that.

NPR's Ari Shapiro speaks with Neera Tanden, domestic policy adviser to President Biden, on the administration's new "Time is Money" initiative. AUTOMATED VOICE #2: For all other inquiries, say ...