Operationalizing voice of the customer (VoC) feedback data in real-time is essential for organizations aiming to improve customer satisfaction and loyalty, along with overall business performance.

That said, to be truly effective, B2B personalization and ABM programs need customer feedback—also referred to as voice-of-the-customer data—to create a human-centered customer experience (CX).

At CMSWire, our Voice of the Customer channel is your ... Dive deep into the world of customer feedback, analysis and innovative solutions.

Fiserv, a Fortune 500 fintech firm, has adopted AI-powered surveys to improve customer experiences.It can now solve for ...

Voice of customer research is all about getting to ... Where do they typically leave public reviews, feedback and testimonials? Do they use trustpilot? Your google business page?

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Leader in the Gartner® Magic Quadrant™ for ...

XEBO.ai, a leader in customer experience solutions, has been named in the 2025 Gartner Magic Quadrant. They believe this milestone highlights XEBO.ai's AI- driven approach to transforming Voice of the ...

"Our focus on innovation and our clients' trust drive us to reshape how organizations act on customer feedback. We're honored to stand alongside industry leaders." Anand Nigam, Co-Founder of XEBO ...