Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Customer service chatbots are quickly increasing in popularity, and it’s easy to see why. This evolving technology makes it easier for businesses to engage their customers, cut down on their workload ...

Google is combining several technologies, including virtual phone numbers, audio transcriptions, automated reporting and analytics, in a new effort to help small business owners better manage their ...

Insider Intelligence publishes thousands of research reports, charts, and forecasts on the Connectivity & Tech industry. You can learn more about becoming a client here. Below is some pertinent ...

Q-nomy's new application adds a virtual waiting room to its Q-Flow® customer journey management solution, enhancing the customer experience with useful, personalized functionality. MIAMI--(BUSINESS ...

The start of Transform’s Conversational AI Summit, presented by Five9, found business leaders bullish on the future of intelligent virtual agents (IVA). If the future of retail customer service is ...

Getting a customer's perspective on contact center performance is a must-do. Being able to deliver a delightful customer experience can be the difference between the success or failure of a business - ...

Mitch Luciano is President/CEO of #1 Ocean Carrier Trailer Bridge, the #1 Place to Work in Jacksonville and an Inc Best Workplace for 2020. Almost overnight, the coronavirus pandemic moved the ...

Ultimate.ai, a virtual customer service agent builder, has closed a $20 million Series A round of funding, led by Omers Ventures with participation from Felicis Ventures and existing investors HV ...