Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience ...

Customer service is in AI’s sights. Sales and support roles are among the most impacted, with AI agents proving to be more ...

Users expect hyper-relevant experiences, so companies must leverage data analytics to tailor every touchpoint.

By putting people at the center of innovation, TX not only drives growth but also fosters loyalty, engagement and long-term ...

As the number of devices that are connected in the home increases, the need to stay connected on a consistent basis at high-definition speeds is becoming increasingly more critical. Wireless router ...

Info-Tech Research Group has unveiled its list of the top ten software solutions offering the best vendor support in 2024.

UJET, Inc., a leading provider of AI-powered cloud contact center solutions, has earned the title of #1 in user satisfaction ...