In a world where your call is important to us, one cloud-enabled platform claims full programmability for its contact centre smarts that can save the world with instant deployment. Ok, ok, so Twilio ...

Twilio’s Engagement Cloud, its suite of products for building new customer experiences, is about to get a new feature, TechCrunch has learned. The company plans on launching the beta of a full contact ...

Cloud communications provider Twilio announced a bevy of new products and platform updates at its annual developer and customer conference on Wednesday. The new products include a conversational AI ...

Six months ago, when Twilio announced the acquisition of customer data platform (CDP) leader, Segment, CEO Jeff Lawson said the intent was to help any business make its customer engagement across ...

A successful new offering shows how the tech stock gets ahead by listening to the people who use its products. Prior to Flex, developers were using Twilio's platform to build contact centers from ...

Cloud communications platform-as-a-service company Twilio Inc. is flexing its muscle in the contact center market with the launch of a service called Twilio Flex. The company said Flex is a platform ...

Communications service platform Twilio yesterday announced its entry into the enterprise contact center market, going up against the likes of Avaya, Genesys and Cisco. Twilio Flex is a cloud-based ...

Earlier this year we reported that Twilio was going to launch a full contact center solution called Flex on March 12 — lo and behold, today is March 12 and Twilio today announced the launch of Flex at ...

Twilio TWLO has enhanced its Flex platform with new features like Unified Profiles and Agent Copilot. Unified Profiles, powered by Twilio Segment, enables clients to access native data layers for ...

An introduction to cloud computing from IaaS and PaaS to hybrid, public and private cloud. Read now Cloud communications provider Twilio launched Twilio Flex, a contact center platform that covers ...

Businesses have been undergoing digital transformations for some time, but the global pandemic has accelerated the transition. The series of lockdowns that ensued has disrupted business operations, ...