I wanted to bring you a few of the letters we get throughout the year from customer service representatives, managers, owners and everyday folks. They e-mail or write about what happened to them and ...

Take the Telephone Doctor's one-minute quiz and find out. Read the scenario below and ask yourself, "Which sales type am I?" Either on the phone or in person, a customer says, "Tell you what .. I've ...

Please provide your email address to receive an email when new articles are posted on . It is no longer just millennials who are attached to their smartphones. Scan the subway or a shopping mall or ...

ST. LOUIS--(BUSINESS WIRE)--Nancy Friedman, The Telephone Doctor, a nationally known customer service keynote speaker, has been selected to speak at the annual FASTSIGNS® International Convention, ...

PHILADELPHIA (WPVI) -- A local doctor says using tele-medicine, that's a virtual or online visit with your doctor, is vital during a pandemic. His paper was just published in the New England Journal ...

The call came in to the emergency department at Alice Peck Day Memorial Hospital, a twenty-five-bed facility in Lebanon, New Hampshire, around 2 P.M. on a weekday in mid-March. Patient X had arrived ...

Dr. Archelle Georgiou joins in studio to discuss the specifics of virtual medical appointments, and how to know when it’s time to see a doctor in person.