Microsoft

New Copilot capabilities help Microsoft’s own customer service engineers deliver faster, smarter results

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...
Forbes

Support Engineering In The Age Of Cloud Computing: Navigating Challenges And Embracing Opportunities

The rapid ascent of cloud computing has fundamentally reshaped IT landscapes across the globe. As organizations transition to cloud-based systems and services, the role of support engineering is ...
Business Insider

I'm one of dozens of engineers at Google that got told they will be laid off if they don't find another job at the company. The last few weeks have been filled with uncertainty.

This as-told-to essay is based on a conversation with a technical solutions engineer at Google Cloud. They wished to remain anonymous in order to speak freely about their situation. It has been edited ...
Redmond Magazine

What Can Fix Microsoft's Support Challenges?

It's not just Azure, though Azure support is a big culprit. So what can Microsoft do to fix it, and why is the answer AI? Microsoft Azure has been wildly successful. What started as a weird ...
Business Insider

Amazon Web Services salaries revealed: See how much engineers, analysts and hundreds of other employees at the cloud computing subsidiary make in 2022

Amazon Web Services, the longstanding leader in cloud computing, is still staffing up to keep its cloud business on top of rivals Microsoft and Google. Building on the growth of its business during ...