Yahoo Finance

Salesforce Cuts 4,000 Support Roles Citing AI Efficiencies

This article first appeared on GuruFocus. Salesforce (CRM, Financials) reduced its customer support workforce by nearly half, with CEO Marc Benioff directly attributing the 4,000 job cuts to advances ...

Report claims Salesforce execs admit trust issues with LLM models; the company clarifies LLMs can provide trusted outcomes when connected with accurate data

Salesforce is reducing its reliance on generative AI. The company faced reliability problems with large language models.
Business Wire

Rimini Street Launches Support for Salesforce Sales Cloud and Salesforce Service Cloud Products

LAS VEGAS--(BUSINESS WIRE)--Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software ...
Diginomica

Agentic AI and Customer Support - learnings from 'Customer Zero' as Salesforce talks hearts and brains, customer deflection mindsets, and moving on from a chat bot UX

The agentic wars are still less than a year old, but some early adopters have battle scars to show already, as well as positive learnings for others to emulate. Since the agentic AI arms race kicked ...
Computerworld

Salesforce and Apple are ready for enterprise AR

Available now, Salesforce has integrated Apple Business Messaging in Service Cloud so Salesforce customers can offer AI-assisted support, appointments, and purchasing. Salesforce also announced the ...
Business Insider

A software engineer worked at Tesla, SAP, and Salesforce. Here's how he negotiated his salary, including a $520,000 Meta offer.

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Follow Shubhangi Goel Every time Shubhangi publishes a story, you’ll get an alert straight to your ...