Two terms that have many interpretations because of the multiple definitions for the words assurance and control…. One definition of quality assurance is: all the planned and systematic activities ...

COPC, a customer experience management consulting company based in Winter Park, Fla., had struggled for years to recommend a quality assurance monitoring system to its clients before it decided to ...

Customers are at the center of business, and in the medical technology space quality assurance reigns supreme. Quality assurance looks at a company’s services or products to make sure everything is ...

Listen to the podcast. Find it on iTunes/iPod and Podcast.com. Read a full transcript. Sponsor: HP. Welcome to a special BriefingsDirect podcast series, coming to you from the HP Software Universe ...

Grant Westfield has appointed Joseph Gawne as its Customer Experience, Quality, and Training Manager.

NiCE (Nasdaq: NICE) today announced a series of tangible customer successes powered by its industry-leading CX AI.

NARRATOR: Businesses need to have quality methods in place to make sure their products or services are of the highest quality. STEPHEN: The benefit of making a high-quality product is that you can ...