If possible, return to a brick-and-mortar store. Most providers have local stores where you can return your equipment. It may be out of the way, but doing it in person will ensure a successful return, ...

NY, released survey results showing hundreds of patients of Optum-owned providers faced billing, customer service and care ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.