The most expensive leadership mistake isn't a bad strategic decision—it's failing to listen effectively. Harvard Business School reports that when employees feel genuinely heard at work, they ...

“I have a difficult question we need to discuss,” a client emailed my colleague and I requesting an immediate phone call. Once on the call, the client asked the question, and one of us jumped in ...

LANGUAGE educators are aware of the four macro skills they need to teach students: listening, speaking, reading and writing. In modern times, particularly in the advent of computers, two more skills ...