Conversations are like two-way streets: we take turns speaking and listening. While we often focus on what we say, there’s something profoundly effective in the act of listening. It can deepen ...

Forbes contributors publish independent expert analyses and insights. Caroline Castrillon covers career, entrepreneurship and women at work. Did you know that active listening is considered a top ...

Think about the last conversation you had in which you could tell the other person was distracted or just plain uninterested. How did it make you feel: Frustrated? Disrespected? Unimportant? Now, ...

Journalists are often celebrated for their ability to ask sharp questions and uncover stories. But after more than two decades as a BBC journalist, I realized that the heart of powerful reporting ...

How to make other people feel heard and understood. When was the last time you practiced your active listening skills? HBR contributing editor Amy Gallo says it is a skill you need to practice. In ...

People throw around the word "unprecedented" a lot—possibly too much. And yet, I find myself grasping to find a better descriptor for the environment that many clients are facing right now. Amid ...