“The intelligent routing system may include a server that monitors network connectivity of each employee (and his or her connected electronic devices). The server may analyze client requests to ...
Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...
Finastra, a financial services software provider, has unveiled its Intelligent Routing Module at Sibos 2025. The new solution seeks to bring intelligent, data-driven payment routing to banks and ...
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