When The Maid first introduces us to Raquel, the live-in housekeeper of a wealthy Chilean family in suburban Santiago, she's eating dinner alone at the kitchen table. Next door in the dining room, her ...

You must rise at six o'clock and wash and dress, with your hair tied neatly back beneath your cap. Your bed must be made and you must be downstairs at work within half an hour of waking. You first ...

You must rise at seven o'clock when the Second Footman wakes you with a cup of tea, and hot water with which to wash. You must wash, dress, shave, and adorn a fresh apron. You must be downstairs in ...