Learn scientifically-proven techniques that increase throughput and IVR containment while reducing errors. ICMI and Enterprise Integration Group, Inc. (EIG) have joined forces to bring you practical ...

5 Best Practices for Setting Up a Smooth IVR Phone Tree Your email has been sent Whether you are setting up your first IVR phone tree or optimizing an existing one, these are the most important best ...

In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...

Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...